0 items / $0.00 AUD

Shipping and Postage

We ship within Australia using Australia Post, and worldwide via DHL Express Service*.

Orders are shipped Monday through to Friday. (Excluding Australian Public Holidays).

You will receive an email when your parcel has been shipped. Please check your spam folders if you haven’t received this email.

Please check the table below for the postage and estimated delivery time.

Australia

Orders < AUD 50

Orders > AUD 50

FREE
Regular Post

FREE
Express Post

 

International

DHL Express Service*
(Cannot ship to PO BOX)

A small fee of postage (AUD 5 - AUD 35) will be charged depending on your location
and it will be calculated at checkout

*Please note international delivery times are provided by DHL and are approximate only and are subject to Customs Clearing Process.

We are not responsible for customs clearance, delays or compliance. Please check your local customs regulations.

MY DELIVERY HASN’T ARRIVED.

  1. Please first check at http://auspost.com.au/track for Australia domestic delivery and https://www.dhl.com/au-en/home/tracking.html for International by using your tracking number.
  2. Next check at your local Post Office. Most of the time you receive a card in your mailbox to let you know about the delivery. However sometimes your parcel sits at your Local Post Office waiting for your collection, without your knowledge.
  3. If your item still hasn’t arrived, please contact us directly at teamhsc@hscceramics.com.au We will do our best to solve the issue.

Installation

We strongly suggest a professional installation, hence NO installation instructions will be provided with the products. However, to gain an overview of what to expect regarding the installation please visit the link below.

High Speed Cycling Product Installation

Returns and Exchange

Purchased a wrong item or not happy with our product? We offer one year product warranty and we are happy to offer an exchange, store credit, or in certain cases, a refund.

Please contact us via email for exchange or refund first before posting any items back to us.

We understand it is hard to determine which bottom bracket / bearing set is the right one for your particular bike. We suggest you check your bike manual or with your mechanic before you place an order.

Please also feel free to use our Product Finder to locate the compatible products.

If you are still not sure, please do not hesitate to contact us via email at teamhsc@hscceramics.com.au